# What to expect from your first pickup

Say goodbye to laundry day and trips to the cleaners. Here’s how Rinse works for you.

## First Pickup Essentials

-   Schedule your pickup any day of the week. **Your** **Valet will always arrive between 7pm and 10pm.**

-   At 5:30pm, we'll text you a **narrower, 30-minute** **ETA window.**

-   **Your Valet will bring your free, personalized** **Rinse bags.** Just have your clothes ready by the door!

## Expertly Cleaned

-   Your clothes are professionally cleaned **according** **to your preferences.**

-   Lights and darks in **Wash & Fold** orders are separated and washed in cold water.

-   We carefully follow the care label for every **Dry** **Cleaning** item and inspect for stains to ensure they receive the optimal treatment.

## Convenience Delivered

-   Your fresh clothes are delivered to your door, **ready to wear.**

-   **Wash & Fold** is returned neatly folded and **Dry Cleaning** crisply pressed on hangers.

-   No need to be home with Rinse Drop. Learn more.

## Frequently asked questions

### What services does Rinse provide?
Rinse is a one-stop shop for all your garment care needs. Our standard services are Dry Clean / Launder & Press, Wash & Fold, and Hang Dry.

We can also handle most specialty items. One of our friendly Valets will pick up and deliver all of your items, so that you can enjoy some peace of mind and focus on more important things.

### How do I schedule my first Rinse?
You can schedule your first Rinse pickup on our website ( [www.rinse.com](https://www.rinse.com/)), or on our mobile app (available on [iOS](https://itunes.apple.com/us/app/rinse/id694798172?mt=8&uo=4) or [Android](https://play.google.com/store/apps/details?id=com.rinse)) or text “Y” to [746-73](sms:746-73) ("RINSE").

If you have any difficulties, feel free to email us at [care@rinse.com](mailto:care@rinse.com) — our team is always happy to help!